Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at https://www.himalayatree.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.

3. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. The tracking number will be active within 24 hours.

4. Delivery Time Exceeded

In general, domestic shipments are in transit for 2 - 7 days. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

6. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

7. Taxes

Sales tax has already been applied to the price of the goods as displayed on the website.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. In case of cancellation, please send us an email with the Subject - ‘Cancellation’ within two hours of your order.  If an order has already been dispatched, no cancellation of products is possible.

9. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

10. Customer service

For all customer service enquiries, please contact us at +91-9760449984/+91-8449870225 or write us at care@himalayatree.com.

International Shipping Policy

We currently do not ship outside the India.