Thank you for visiting and shopping at https://www.himalayatree.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
- Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. The tracking number will be active within 24 hours.
- Delivery Time Exceeded
In general, domestic shipments are in transit for 2 - 7 days. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Sales tax has already been applied to the price of the goods as displayed on the website.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. In case of cancellation, please send us an email with the Subject - ‘Cancellation’ within two hours of your order. If an order has already been dispatched, no cancellation of products is possible.
- Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
- Customer service
For all customer service enquiries, please contact us at +91-9760449984/+91-8449870225 or write us at firstname.lastname@example.org
International Shipping Policy
We currently do not ship outside the India.
RETURN AND REFUND POLICY
Himalaya Tree brings its customers the genuine products and takes great pride in its commitment to customer satisfaction.
Parcel Damaged in Transit
In spite of taking utmost care in the Packaging, unfortunately if our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
In such case, please take a photo of the damaged product and send it us within 24 hours of the package being received, to email@example.com (SUBJECT: Damaged Package: Name, Phone Number, Order Date). We will send across a replacement parcel the next day with no additional charges which should reach you in time as specified by our shipping policy. If you want a refund of the same package, please do mention the same with your account details, money will be refunded.
If the parcel has been delivered without you being present, please contact customer service with next steps.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
Incase if you have not received the order what you have placed the order for, please write us within 24 hours of the package being received, to firstname.lastname@example.org (SUBJECT: Different Order: Name, Phone Number, Order Date). We will validate the order details and re-send the difference order. If you want a refund of the same Package, please do mention the same with your account Details. Refund Money will be initiated after we receive the logistics proof from your end (just share the Tracking Details).
Parcel Lost in Transit
In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of updation of status (return or lost) on the logistics tracking website. This new parcel should reach you as per our shipping policy. If a Refund is required, it will be processed in the same manner.
If you have questions concerning any of the above, please feel free to contact us at +91-9760449984/+91-8449870225 or write us at email@example.com.
TERMS OF SERVICE AGREEMENT
LAST REVISION: 03-10-2020
Please read this term of service agreement carefully. By using this website or ordering products from this website you agree to be bound by all of the terms and conditions of this agreement.
This Terms of Service Agreement (the "Agreement") governs your use of this website, www.himalayatree.com (the "Website"), Himalaya Tree ("Business Name") offer of products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Himalaya Tree reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Himalaya Tree will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Himalaya Tree encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Himalaya Tree for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.
Terms of Offer: This Website offers for sale certain products (the "Products"). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement.
Customer Solicitation: Unless you notify our third party call center reps or direct Himalaya tree sales reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations from Himalaya Tree and its designated in house or third party call team(s).
Opt Out Procedure: We provide 3 easy ways to opt out of from future solicitations.
1. You may use the opt out link found in any email solicitation that you may receive.
2. You may also choose to opt out, via sending your email to firstname.lastname@example.org.
3. You may send a written remove request to "14-B, 42/210, Indraprasth Enclave, Dehradun-248005, Uttarakhnad."
Proprietary Rights: Himalaya Tree has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Himalaya Tree. Himalaya Tree also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.
Sales Tax: If you purchase any Products, you will be responsible for paying any applicable sales tax.
Content; Intellectual Property; Third Party Links. In addition to making Products available, this Website also offers information and marketing materials. This Website also offers information, both directly and through indirect links to third-party websites, about nutritional and dietary supplements. Himalaya Tree does not always create the information offered on this Website; instead the information is often gathered from other sources. To the extent that Himalaya Tree does create the content on this Website, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal, noncommercial use. Any links to third-party websites are provided solely as a convenience to you. Himalaya Tree does not endorse the contents on any such third-party websites. Himalaya Tree is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk.
Use of Website: Himalaya Tree is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website
License: By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from Himalaya Tree or the applicable third party (if third party content is at issue).
Posting: By posting, storing, or transmitting any content on the Website, you hereby grant Himalaya Tree a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. Himalaya Tree does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. Himalaya Tree is not liable for any damage or harm resulting from any posts by or interactions between users. Himalaya Tree reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content Himalaya Tree deems objectionable, in Himalaya Tree 's sole discretion.
III. DISCLAIMER OF WARRANTIES
Your use of this website and/or products are at your sole risk. The website and products are offered on an "as is" and "as available" basis. Himalaya tree expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the products or website content, or any reliance upon or use of the website content or products. ("products" include trial products.)
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, HIMALAYA TREE MAKES NO WARRANTY.
THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.
THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR THAT DEFECTS IN PRODUCTS WILL BE CORRECTED.
REGARDING ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THE WEBSITE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
IV. LIMITATION OF LIABILITY
Himalaya tree entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website.
Himalaya tree will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or (4) any lost profits you allege.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.
You will release, indemnify, defend and hold harmless Himalaya Tree, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to Himalaya Tree. When Himalaya Tree is threatened with suit or sued by a third party, Himalaya Tree may seek written assurances from you concerning your promise to indemnify Himalaya Tree; your failure to provide such assurances may be considered by Himalaya Tree to be a material breach of this Agreement. Himalaya Tree will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of Himalaya Tree choice at its expense. Himalaya Tree will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend Himalaya Tree against any claim, but you must receive Himalaya Tree prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.
VII. AGREEMENT TO BE BOUND
By using this Website or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website.
Force Majeure. Himalaya Tree will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.
Cessation of Operation. Himalaya Tree may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.
Entire Agreement. This Agreement comprises the entire agreement between you and Himalaya Tree and supersedes any prior agreements pertaining to the subject matter contained herein.
Effect of Waiver. The failure of Himalaya Tree to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
Governing Law; Jurisdiction. This Website originates from Dehradun, Uttarakhand. This Agreement will be governed by the laws of the State of Uttarakhand without regard to its conflict of law principles to the contrary. Neither you nor Himalaya Tree will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Uttarakhand. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.
Statute of Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Waiver of Class Action Rights. By entering into this agreement, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device. Any claims arising out of, relating to, or connection with this agreement must be asserted individually.
Termination. Himalaya Tree reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and Himalaya Tree may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, Himalaya Tree reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until Himalaya Tree chooses, in its sole discretion and without advance to you, to terminate it.
Domestic Use. Himalaya Tree makes no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.
Assignment. You may not assign your rights and obligations under this Agreement to anyone. Himalaya Tree may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.
By using this website or ordering products from this website you agree
to be bound by all of the terms and conditions of this agreement.
By visiting our website, signing up or logging into the website, uploading information on our website; you acknowledge and unconditionally accept the policy. If you do not agree with this Policy, then you may not access the website or use any services or provide here any of your personal data.
Information we collect
Contact information: We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.
Payment and billing information: We might collect your billing name, billing address and payment method when you buy our products. We NEVER collect card number, expiry date or other details pertaining to your debit/credit card on our website. Debit/Credit card information will be obtained and processed by our online payment partner CC Avenue.
Information you post: We collect information you post in a public space on our website or on a third-party social media site belonging to himalayatree.com.
Demographic information: We may collect demographic information about you, events you like, events you intend to participate in, products you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
Other information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways
We collect information directly from you: We collect information directly from you when you register on our website or buy our products. We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties: For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions: We might use your information to confirm your registration for an event or offer.
We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes: We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting or for example, if you buy products from us we'll enrol you in our customer database.
We use information to send you transactional communications: We might send you emails or SMS about your account or a product purchase.
We use information as otherwise permitted by law.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf: We share information with vendors who help us manage our online registration process or payment processors or transactional message processors.
We will share information with the event organizers: We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners: This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to protect ourselves: We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business: For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
Third party sites
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Himalaya Tree - Organics from Himalaya
+91-9760449984 / +91-8449870225
What’s App No. - +91-6397114149
Address : 14-B, 42/210, Indraprasth Enclave,
Please contact us if you have any questions about this Policy or other privacy concerns.
Governing Law and Jurisdiction