Refund policy

RETURN AND REFUND POLICY

Himalaya Tree brings its customers the genuine products and takes great pride in its commitment to customer satisfaction.

Parcel Damaged in Transit

In spite of taking utmost care in the Packaging, unfortunately if our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

In such case, please take a photo of the damaged product and send it us within 24 hours of the package being received, to care@himalayatree.com (SUBJECT: Damaged Package: Name, Phone Number, Order Date). We will send across a replacement parcel the next day with no additional charges which should reach you in time as specified by our shipping policy. If you want a refund of the same package, please do mention the same with your account details, money will be refunded.

If the parcel has been delivered without you being present, please contact customer service with next steps.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Different Order

Incase if you have not received the order what you have placed the order for, please write us within 24 hours of the package being received, to care@himalayatree.com (SUBJECT: Different Order: Name, Phone Number, Order Date). We will validate the order details and re-send the difference order. If you want a refund of the same Package, please do mention the same with your account Details. Refund Money will be initiated after we receive the logistics proof from your end (just share the Tracking Details).

Parcel Lost in Transit

In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of updation of status (return or lost) on the logistics tracking website. This new parcel should reach you as per our shipping policy. If a Refund is required, it will be processed in the same manner.

If you have questions concerning any of the above, please feel free to contact us at +91-9760449984/+91-8449870225 or write us at care@himalayatree.com.